Service and Repairs:

Penn State Consultants, Inc.’s Service and Repair Department has a highly trained and qualified repair staff. Our Factory Trained and Certified Technicians will service and repair all Brands and Models.

Auto Levels, Laser Levels, Locators, Transits, Theodolites, GPS, Total Stations, and Accessories are all included in the repair capabilities of our Service and Repair Department. We repair instruments and accessories from Sokkia, Leica, Nikon, Topcon, TDS, Carlson, Spectra Precision, Seco, Omni, CST, AGL, Schonstedt, SubSurface, Magnatech and many more.

Turn around is fast, and our prices are very competitive. Please view our SERVICE and REPAIR RATES (click below to download).

If your instrument needs Service (Cleaning, Calibration, Adjustment) or Repair, send it in today or drop it off at our Smyrna, DE location.

We require that you complete, sign and send us the EQUIPMENT SERVICE/REPAIR FORM (click below to download) along with your instrument. Our Service and Repair Department will contact you when the estimate for the repair of your instrument is ready, and we will start the repair as soon as you approve the estimate. There is bench fee for estimate refusals equal to one (1) hour of labor, and you will also be required to pay the shipping costs for having the instrument returned to your location.

Penn State Consultants, Inc. offers a comparable instrument for rent at a 50% discount while yours is being serviced or repaired by our Service and Repair Department.

Click here for our SERVICE and REPAIR RATES
Click here for our EQUIPMENT SERVICE/REPAIR FORM
Click here for our CREDIT CARD AUTHORIZATION FORM

Penn State Consultants, Inc. also provides Battery Re-Celling. We re-cell current Ni-Cd and Ni-MH batteries. Please see our pricing for battery re-celling on the SERVICE and REPAIR RATES list (click above to download).

PAYMENT TERMS FOR SERVICE AND REPAIRS

1. For customers who do not have an Established Account with Penn State Consultants, Inc., payment by Credit Card, Check or Money Order is due in full at the time the Cleaning, Calibration and/or Adjustment work begins, or at the time the estimate for repair has been approved by the customer.
2. When paying by Credit Card, customers will be asked to complete, sign and fax back to us the CREDIT CARD AUTHORIZATION FORM (click above to download).
3. For customers who have an Established Account with us (credit approved and extended by Penn State Consultants, Inc.), we offer the payment terms NET 10 DAYS from Invoice Date (from the date your instrument is ready to be shipped back to you).

HOW DO I SEND MY EQUIPMENT IN FOR SERVICE OR REPAIR?

Packaging your equipment correctly is very important when you are sending it in for service and repairs. Here are some easy steps to follow in order to get your instrument here safely:

1. Pick the appropriate size box that will give you enough room for proper packaging of the instrument.
2. Place the item in a packaging material that will help keep the instrument safe during travel, such as bubble wrap, popcorn, foam, etc. Make sure that there are no gaps that will allow damage during shipping..
3. Make sure you include the completed and signed EQUIPMENT SERVICE/REPAIR FORM (click above to download).
4. Using the proper packing tape, securely tape box on both top and bottom (cellophane, duct tape, and electrical tape are all examples of tape not permitted for use in shipping).
5. Customers can drop off the instrument at our Delaware facility, or ship it to us using their courier of choice. Shipments must be traceable and insured (insurance does increase the cost of your shipping, but the shipper is responsible for damage or loss).