Through our business partnership with Interactive Intelligence Inc., vOne offers a complete line of enterprise wide VoIP solutions, which includes special discounted pricing in implementation, PBX conversion, customization, and training for your business.   

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Contact Center Solutions
When it comes to your customers, building a better experience around them gives you the ultimate advantage. Our all-in-one contact center solution lets you make each customer’s experience an exceptional one.  Imagine your contact center solution as a single, all-in-one platform that blends all media types with your business rules in one unified system. Now envision it allowing your contact center to do all these key benefits:

•	Manage and blend inbound/outbound multi-channel interactions
•	Automate multimedia routing and queuing processes
•	Create revenue-producing outbound campaigns
•	Improve agent performance, remote agents included
•	Elevate service levels and customer satisfaction
•	Increase the accuracy of forecasts and schedules
•	Simplify administration in a single, central environment
•	Unify communications on the desktop
•	Connect multi-site operations with a single platform

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IP Telephony Solutions
Our IP Telephony solutions offer broad integration to business systems and expanded mobility, which is a benefit to any business. It’s even more beneficial when that same IP telephony solution lets your business:

•	Replace multiple legacy hardware communication systems with a single all-in-one platform and application suite architected for SIP and networked VoIP.
•	Reduce your total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance.
•	Increase security with advanced voice encryption methods and fewer access points for system "break-ins"
•	Support business growth and enterprise expansion with simple application licensing, not additional hardware, middleware and costly capital expenditures.

Optimize your Microsoft environment: Pre-integrated plug-ins allow users to manage calls and presence settings directly within Outlook®, Exchange 2007, Dynamics CRM and Dynamics GP, Word and Excel, and Office Communications Server 2007.
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Enterprise Messaging Solutions
Flexibility and expanded mobility are must-haves in a unified messaging solution. But bottom line costs still matter too. Our all-in-one platform results in a lower total cost of ownership by allowing organizations to:

•	Integrate to existing PBX and or Centrex phone systems to protect those investments, or easily migrate to more cost-effective VoIP via the SIP communications standard
•	Minimize training for new users and eliminate retraining for current ones by replicating existing voice menus, and with intuitive web-based features at the user level, new features are easily deployed
•	Integrate to popular e-mail platforms, including multiple platforms simultaneously if needed
•	Centralize system administration to a single web-based environment, even for multiple sites and mobile users, reducing IT time and admin costs
•	Support organizational growth by simply adding servers and scale users to more features with application licensing, not by adding more hardware as with legacy messaging systems

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